Refund Policy

Yaqeen delivers digital, custom-generated content: as soon as you request a study, our system uses your inputs to research and generate a report specifically for you. Because of that, our refund policy differs from a typical physical-goods return policy. This policy is part of our Terms & Conditions.

• Failed generation: if payment is captured but your report fails to generate due to a technical error on our side, and our team can't fix and deliver it, you get a full refund automatically or on request — no time limit on this case.
• Material defects: if your report is missing sections it should include, mixes up your inputs, or otherwise has a clear technical/content defect, contact support@yaqeenstudy.com within 3 business days of delivery. We'll regenerate the report or refund you, at our discretion.
• Change of mind: once a report has been successfully generated and delivered, it is not refundable for change-of-mind reasons (for example, disagreeing with the verdict, or deciding you no longer need the study) — the analytical work has already been performed specifically for you.
• Duplicate or unauthorized charges: always eligible for a full refund — contact us as soon as you spot one.

• You can cancel a subscription anytime from your dashboard or your payment provider's account. Cancelling stops future renewals; you keep access to the current billing period, including any report credits already included in it.
• We don't provide prorated refunds for the unused portion of a billing period you've already paid for, except where required by law.
• Reports generated using a subscription's included credits follow the same Material Defects and Duplicate Charges terms as one-time purchases, above.
• If you were billed after a cancellation request that we failed to process in time, that charge is refunded in full.

Email support@yaqeenstudy.com with your account email and order/payment reference. We aim to respond within 3 business days. Approved refunds are returned to your original payment method and may take several business days to appear, depending on your payment provider.

Nothing in this policy limits any refund or cancellation right you have under mandatory consumer-protection law in your country of residence, which applies regardless of what this policy says.